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Author: Greg Thomas

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Author: Greg Thomas

Understanding “Wait” In Customer Journeys

Greg Thomas March 31, 2026 Customer Insights 0

The “Wait” block in a Customer Journey is a very powerful tool in monitoring back-end communication with your journey while …

Read MoreUnderstanding “Wait” In Customer Journeys

Customer Insights Segment Journeys

Greg Thomas March 24, 2026 Customer Insights 0

There are two types of journeys in Customer Insights – Segments and Triggers. Segment Journeys are based on the distribution …

Read MoreCustomer Insights Segment Journeys

Setting up PowerApp Pipeline Environments

Greg Thomas March 12, 2026 DevOps , PowerApps 0

I’ve recently been working with a client on setting up a fresh PowerApps system with a number of environments, and …

Read MoreSetting up PowerApp Pipeline Environments

Developing Requirements with Mermaid.ai

Greg Thomas March 10, 2026 Customer Insights 0

I had a great moment today using Mermaid.ai with a new customer. We were going through their requirements (as one …

Read MoreDeveloping Requirements with Mermaid.ai

Multi-Environment Theme Handing in PowerApps

Greg Thomas March 6, 2026 Dynamics365 , PowerApps 0

I’ve been setting up some new environments for a client, and once all set up, realized they all looked completely …

Read MoreMulti-Environment Theme Handing in PowerApps

Advanced Power Automate Compose

Greg Thomas January 27, 2026 PowerAutomate 0

Over the years, I’ve used the Compose Action to do some pretty basic stuff, thinking, “that’s all it was meant …

Read MoreAdvanced Power Automate Compose

Adding Dynamic Input to Adapative Cards

Greg Thomas January 23, 2026 PowerAutomate 0

In my previous post on Adaptive cards, I highlighted some of the base functionality with Adaptive Cards, and although that …

Read MoreAdding Dynamic Input to Adapative Cards

Teams Adaptive Cards and Power Automate

Greg Thomas January 20, 2026 PowerAutomate 0

For a while now, I’ve been using Power Automate like everyone else and sending messages to users via Teams using …

Read MoreTeams Adaptive Cards and Power Automate

Power Automate And Run Prompt

Greg Thomas January 7, 2026 AI , PowerAutomate 0

If you’re just breaking into AI and PowerAutomate, you can implement some great, time-saving features with the “Run Prompt” action. …

Read MorePower Automate And Run Prompt

Copilot – Using Email, Teams and SharePoint – Part 5

Greg Thomas December 31, 2025 Copilot 0

In my very awesome Comic Book Copilot agent, I primarily focused on data coming from external data sources, primarily because …

Read MoreCopilot – Using Email, Teams and SharePoint – Part 5

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Recent Articles

  • Understanding “Wait” In Customer Journeys
  • Customer Insights Segment Journeys
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  • Multi-Environment Theme Handing in PowerApps

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Recent Posts

  • Understanding “Wait” In Customer Journeys
  • Customer Insights Segment Journeys
  • Setting up PowerApp Pipeline Environments
  • Developing Requirements with Mermaid.ai
  • Multi-Environment Theme Handing in PowerApps

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Recent Blogs

  • Understanding “Wait” In Customer Journeys
    March 31, 2026
  • Customer Insights Segment Journeys
    March 24, 2026
  • Setting up PowerApp Pipeline Environments
    March 12, 2026
  • Developing Requirements with Mermaid.ai
    March 10, 2026

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