Email remains the one source where we all struggle to get what we want out of it. We all have …
Year: 2026
Customer Insights Trigger Journeys
We already spoke on Segment Journeys, the other type of Journey that is quite powerful is Trigger Journeys. A trigger …
Understanding “Wait” In Customer Journeys
The “Wait” block in a Customer Journey is a very powerful tool in monitoring back-end communication with your journey while …
Customer Insights Segment Journeys
There are two types of journeys in Customer Insights – Segments and Triggers. Segment Journeys are based on the distribution …
Setting up PowerApp Pipeline Environments
I’ve recently been working with a client on setting up a fresh PowerApps system with a number of environments, and …
Developing Requirements with Mermaid.ai
I had a great moment today using Mermaid.ai with a new customer. We were going through their requirements (as one …
Multi-Environment Theme Handing in PowerApps
I’ve been setting up some new environments for a client, and once all set up, realized they all looked completely …
Advanced Power Automate Compose
Over the years, I’ve used the Compose Action to do some pretty basic stuff, thinking, “that’s all it was meant …
Adding Dynamic Input to Adapative Cards
In my previous post on Adaptive cards, I highlighted some of the base functionality with Adaptive Cards, and although that …
Teams Adaptive Cards and Power Automate
For a while now, I’ve been using Power Automate like everyone else and sending messages to users via Teams using …